Employee Commuter Benefits Program Manager - Port of Seattle, Seattle, WA

Tuesday, November 12, 2019 12:09 PM | Anonymous member (Administrator)

Port of Seattle, Employee Commuter Benefits Program Manager

1850 Human Resources

POS Headquarters / Pier 69

Minimum $86,761 - Midpoint $108,451 (Grade 27)

Job Description

The Port of Seattle is looking for an Employee Commuter Benefits Program Manager to develop, promote, manage and administer the Port of Seattle’s Commuter Benefits program to support employee attraction and retention as well as ensure alignment with the Port’s Total Rewards Philosophy and support for Commute Trip Reduction (CTR) goals.
This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed.  Essential duties and responsibilities may include, but are not limited to, the following:

Commuter Benefits Program Administration:

  • Administer the Port’s current commuter benefits program including, but not limited to, the ORCA card program, ferry reimbursements, ride matching programs, guaranteed ride home benefit, first and last mile programs, bike to work programs, etc. ensuring alignment with the Port’s Total Rewards Philosophy and support for Commute Trip Reduction as well as retention and recruiting goals.
  • Assess employee needs and develop informational programs and communications to market available commuter benefits and ensure employee awareness and understanding of programs.
  • Serve as a resource to employees to support effective utilization of available commuter benefits, including how to effectively utilize public transit and other alternatives to single occupancy commuting. 
  • Gather, utilize and analyze data to track, assess and report on commuter benefits program trends.
  • Recommend new or updated commuter benefits options for Port employees and partner with internal HR and Port resources to develop implementation and communication plans to introduce options
  • Manage commuter benefits programs consistent with the approved budget for the commuter benefits program and develop budget recommendations to support increased effectiveness of the overall program that include justification for recommendations supported by data and analytics.
  • Manage contracts related to the commuter benefits program including operating as the Port’s representative with vendors, taking the lead on required procurements, managing vendors to ensure alignment with contracts, and resolving any issues with vendors. 

Commuter Benefits Strategies:

  • Partner with internal stakeholders to develop, recommend and implement strategies designed to increase the value to employees of the commuter benefits package and CTR program. 
  • Create a balanced approach to strategies that considers the impacts on the Port’s ability to retain and recruit employees as well as the impact on employee engagement, impacts on the CTR program, potential political implications and possible public perception impacts. 
  • Utilize data about current employee commuting practices and barriers to changing them as well as an understanding of barriers the Port can directly and indirectly impact in the formulation of strategies. 
  • Maintain awareness of ever-evolving new programs and technologies to support and enhance the Port’s commuter benefits program. 
  • Evaluate the potential effectiveness, value to employees and impacts on retention and recruiting efforts of potential additions or modifications that could enhance the commuter benefits program within the Port’s Total Rewards package.

Commute Trip Reduction Program Coordination:

  • Serve as the Port’s Commute Trip Reduction (CTR) coordinator for all required Port work sites. 
  • Administer the recurring, required, surveys; analyze and report results of the surveys as well as notable trends visible through survey results. 
  • Represent the Port as required at external meetings, forums, etc. related to the CTR program and programs that support the CTR program.

Miscellaneous Responsibilities:

  • Administer the Port’s Alternative Work Arrangement Policy; regularly review the policy and update as appropriate.


Knowledge of HR functions and their connection to the Port’s Total Rewards program including; pay, benefits, recognition and learning and development. In-depth knowledge of commuter benefits including their purpose, administration and how they’re utilized together with knowledge of total rewards programs, philosophies, methodologies and how commuter benefits fit into the Port’s total rewards package.
Familiarity with vanpool, carpool, van share programs and processes for helping employees come together to utilize various types of commute options. Knowledge of emerging trends, tools and programs that support employer commute trip reduction efforts or commuting benefits administration. Experience with CTR programs, their administration and the regulations that guide them. Working knowledge of how data is stored and retrieved in HR related systems. Familiarity with transportation demand management strategies and methodologies.
Demonstrated interpersonal relationship skills, including the ability to build and maintain effective working relationships across an organization. The ability to bring people with different backgrounds and perspectives together for a common purpose. Well-developed written and verbal communication skills, including the ability to persuade and negotiate with others. Active listening and demonstrated effective collaboration skills. Qualitative as well as quantitative data research and analysis skills. Experience in gathering, analyzing and synthesizing data from multiple sources and bringing analyzed data together to tell a story or paint a picture. 
Proven effective project management and project leadership skills, including the ability to lead project teams that include senior level employees and employees from a wide variety of work groups. Proven, well-developed creative, systemic and holistic thinking skills.
Ability to recognize challenges associated with, and successfully navigates through, environments with varied and often conflicting priorities. Confidence to lead a group with conflicting priorities, find a compromise and work towards a solution. The ability to build and maintain working relationships with people from diverse backgrounds. Ability to multi-task and effectively manage and prioritize multiple demands and frequently changing priorities. Ability to work effectively in a team setting and independently as the situation requires.
Combination of education and experience demonstrating knowledge, skills and abilities equivalent to:

  • Bachelor’s Degree in public administration, business, human resources, or a related field; and
  • Five (5) years’ experience managing and administering commuter benefits or similar programs, including developing and implementing related strategies.



  • Experience administering employee benefits or similar programs within an HR department.
  • Previous total rewards work with both public and private industry employers.
  • Previous transportation related work experience.


EEO Statement

The Port of Seattle is an equal opportunity and affirmative action employer that values diverse perspectives and life experiences. We encourages people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances.

Please apply here

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