Sr Incentive Compensation Manager - T-Mobile - Seattle, WA

Thursday, April 16, 2020 1:32 PM | Anonymous member (Administrator)

Sr Incentive Compensation Manager

Manages and oversees variable compensation for the Customer Care organization to support our frontline teams in driving performance that makes T-Mobile #FAMOUSFORCARE. Provides direction and expertise in maintenance and creation of multiple incentive plans, policies and processes that are tailored to different lines of business supporting over 12,000 employees. Partners with key stakeholders to design compelling & competitive incentive plans that are uniquely Un-Carrier; high level of engagement and impact across Customer Care and Frontline Compensation.


  • Oversees incentive compensation and provides direction and expertise in executing incentive plans, policies and processes.

  • Enhances, designs and refines incentive compensation plans; leads plan design; understands unique dynamics and creates customized plan options backed up by thorough modeling / analysis/ simulation for both existing teams as well as new roles or lines of business; helps stakeholders choose best option through analysis backed recommendations.

  • Ensures compensation plans are competitive and drive performance.

  • Provides consulting to stakeholders on best practices, customized solutions; works directly with

    Care Leadership and Finance to plan and model incentive compensation plans.

  • Works with Compensation Operations and Legal to ensure accurate configuration, administrative compliance from incentive compensation system; establish and maintain strong governance structures for IC processes, policies and business rules.

  • Ensures accurate plan documentation and maintenance; develops communication and training to support compensation plans, policies and procedures.

  • Manages special projects to support business transitions.


  • Strong analytical, critical thinking and problem solving skills, and ability to synthesize information and data from a variety of sources.

  • Ability to establish and build effective working relationships with business partners.

  • Ability to set and maintain multiple priorities in a fast-paced and deadline-oriented environment with shifting priorities while providing deliverables in a timely fashion.

  • Strong written and verbal communication and presentation skills.

  • Strong project management skills.

  • Telecommunications, customer service or sales industry experience. Highly proficient with technology; excellent Excel skills; Workday & IBM Varicent experience preferred.

Minimum Qualifications

  • Bachelors Degree Finance, Accounting, Business Or Equivalent

  • At least 18 years of age

  • Legally authorized to work in the United States

    For more info and to apply please visit our Careers Site:


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